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The supplier must provide you with details of your cancellation rights, any duty to return the goods should you cancel, and whether you will have to pay for this.In return, you must provide notice of cancellation in writing, which this must be posted, left at, faxed or emailed to the business address of the supplier no later than 7 working days after receipt of goods.But you can never be penalised simply because you did not return the goods in their original packaging.For amounts of money over £100 it is always advisable to pay by credit card.

This ‘pre-contractual’ information should include: identity of the supplier, description of the main characteristics of the product or service, price, delivery costs, arrangements for delivery, performance and payment, cancellation rights, cost of communication (for e.g.See our Distance Selling Regulations and your right to cancel section for more on this.One of the most important implications of the distance selling regulations is a cooling off period of 7 working days during which you have the right to cancel and get a full refund.There are obvious exceptions and you will not have the right to cancel with the purchase of the following goods: Under the distance selling regulations, you are quite within your rights to change your mind at any time, return the goods and get a full refund.This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee.

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